1. Volunteers must be at least 18 years of age, unless a specific project states otherwise.
2. A placement fee is payable to UNA Exchange, for each project, at the time of application. All travel costs and arrangements to and from the project are the responsibility of the individual volunteer.
3. UNA Exchange is not responsible for insuring volunteers. We strongly recommend that all volunteers take out separate and full insurance cover.
4. Volunteers must arrive on the first day of the project and stay for the whole duration. If volunteers wish to leave early, this must be agreed with the project leaders/organiser on arrival.
5. If for any reason a volunteer decides not to accept a place for which they have been confirmed they should inform UNA Exchange immediately so that a replacement can be sought.
6. Volunteers must be ready to share their time and energy with the group to help the project succeed. This requires common sense, patience, compromise and above all a good sense of humour.
7. The partner organisation is obliged to provide all volunteers with adequate (at minimum dry and warm) accommodation, water, food and washing facilities. The project host should provide work tools, supervision, transport, basic emergency aid and provision for accidents.
8. We do our best to ensure that projects listed on our website / programme are not in areas where current Foreign and Commonwealth Office guidelines advise against traveling. However, UNA Exchange is unable to give advice on the safety or security status of any country or region and the inclusion of projects in our programme does not imply that we are recommending any country or region as safe to travel in. Please go to the Foreign Office website: www.fco.gov.uk for more information.
9. Health and safety standards on projects overseas are the responsibility of our partner organisations and standards may differ from the UK norm. If you decide to do a project, you should understand that you are taking full responsibility for your decision to travel.
10. Information we give you about specific projects has been prepared by our partner organisations and is subject to change. We cannot be held responsible for any changes made to project details, although we will try to notify you of any significant changes as soon as possible. Further information we give you regarding your project is also the responsibility of our partners.
11. It is necessary to join a training weekend with UNA Exchange before taking part in some of our projects. Please make sure you apply for a training weekend at the time of application for projects where it is listed as essential.
1. If none of your choices are available, all money will be refunded except your membership fee.
2. We do not usually refund placement fees following a cancellation by a volunteer once they have been accepted for a project by the international partner organisation. If, however, a cancellation is due to circumstances beyond your control (i.e. bereavement or serious illness), we will consider a full or partial refund. Please let us know if you are unable to participate.
3. A change of choice of project is dealt with in the same way as a cancellation. Think carefully before applying for a project: as soon as the placement procedure begins it is difficult to change. Another full placement fee will have to be paid for a complete change of project choice.
4. We are not able to refund in cases when travel arrangements can't be made for that country/time due to cost or availability. It is the volunteer's responsibility to research the travel before applying.
5. It is essential that you inform UNA Exchange if you wish to cancel a project placement. We need to inform the partner organisation as soon as possible in order that they can find a replacement.